eWay Net Promoter Score 2018 Benchmarks

Last known Net Promoter Score is

63

eWay is a global omnichannel payment provider, processing secure credit card payments for merchants around the world. eWay processes payments both online and face-to-face with a range of eCommerce and SmartPOS payments solutions.

Quick facts about eWay

Headquarters

Canberra, ACT, Australia Auckland, New Zealand Edinburgh, Scotland, UK Toronto, Ontario, Canada

Industry

Payment Gateway

Key people

Mark Healy, COO

Website

www.eway.com.au

Founder

Matt Bullock

Financial Services / Other companies with similar Net Promoter Score

Company Score
eWay 63
Wells Fargo Shareowner Services 65
Fitzpatricks Financial Group 69
Computershare 52
Guaranteed Rate, Inc. 77
Lending Club 78
General Finance (GFN) 85
American Stock Transfer 38
Lowell Group 38
Broadridge 38

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is eWay's NPS of 63 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Financial Services / Other is 60.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If eWay sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of eWay with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to eWay

Company Industry Score
Crawford Technologies Inc. Technology / Software 63
Donlen Logistics / Transportation 63
Searchflow Consumer Brands / Car Manufacturers 63
MTR Express Travel and Hospitality / Other 63
eWay Financial Services / Other 63
Apple iPhone Consumer Brands / Electronics 63
iiNet Telecommunications / Internet Service Provider 63
Southwest Travel and Hospitality / Airlines 62
Trader Joe's Consumer Brands / Grocery 62
Veeam Software Technology / Software 62

Net Promoter Score benchmark sources

Score Date Source
63 2015-05-21 http://www.zdnet.com/article/eway-builds-community-support-for-customers-with-salesforce/

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