Estimated Net Promoter Score is
D. L. Evans Bank was founded on September 15, 1904, in Albion, Idaho by David Lloyd Evans and a pioneering group of southern Idaho businessmen. The bank was capitalized for $25,000. Communities developed in the following years, and with more people, the demand for bank services grew. In 1910, the bank moved to a two-story stone building in Albion, where it stayed for 60 years. The recession of the 1930s closed most banks in Idaho, but D. L. Evans Bank survived, continuing to provide customers with essential financial services. The Burley branch opened in 1979, with John V. Evans Jr., a great-grandson of the founder, as manager. On December 31, 1986, he became CEO and announced that his father, then-governor John V. Evans Sr., would join the bank as president after his term as governor was completed. John Sr., fondly known as “the Gov,” held public office for more than 35 years. He ended his second term as governor on January 5, 1987, having held the office for 10 years. His background in banking, farming, ranching, and government helped him lead D. L. Evans Bank into the 21st century. John V. Evans, Sr., served as President of D.L. Evans Bank until his passing in July, 2014.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Evans Bancorp, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Evans Bancorp, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Evans Bancorp, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.