Eurasian Natural Resources Corporation PLC is a private, Kazakhstan/Central African-focused, multinational leading diversified natural resources company headquartered in London, United Kingdom. It has activities in integrated mining, processing, energy, logistics and marketing.
ENRC was formed in 1994, listed on the London Stock Exchange in 2006 delisted after a near six-year spell in November 2013. A secondary listing and subsequent de-listing also took place on the Kazakhstan Stock Exchange.
ENRC is now fully owned by ERG, a private natural resources company headquartered in Luxembourg, Grand Duchy of Luxembourg. It incorporates the assets of former FTSE-100 group, ENRC PLC, which it acquired in November 2013.
|Products||Ferrochrome Ferroalloys Iron Ore Alumina Aluminium Coal Power Generation Copper Cobalt|
|Founded||1994 (in its current form from 2006)|
|Revenue||US$ 6,320 million (2012)|
|Operating income||US$ (374) million (2012)|
|Net income||US$ (852) million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Precious Metals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Eurasian Minerals Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Eurasian Minerals Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Eurasian Minerals Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.