Estimated Net Promoter Score is
Eros International Media Ltd is an Indian motion picture production and distribution company, based in Mumbai. Founded by Arjan Lulla in 1977 it is considered as one of the leading production and distribution company in India. Currently, his sons Kishore Lulla and Sunil Lulla are handling the company.
Eros co-produces, acquires and distributes Indian language films in multiple formats worldwide, including theatrical, television syndication and digital platforms.
The group distribution network includes over 50 countries, with films dubbed in over 25 languages and offices in India, UK, United States, Dubai, Australia, Fiji and the Isle of Man. Eros has over 2,300 films in its library, plus an additional 700 films for which the group holds digital rights only.
In 2006, Eros International PLC, the holding company of the Eros Group, became the first Indian media company to list on the Alternative Investment Market.
In 2010, Eros listed its Indian subsidiary Eros International Media Limited on the Bombay Stock Exchange in India.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Movies / Entertainment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Eros International PLC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Eros International PLC with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Eros International PLC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.