Erickson Incorporated logo Erickson Incorporated Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

4

Erickson Incorporated is an American aircraft manufacturing and operating company based in Portland, Oregon, United States. Founded in 1971, it is known for producing the S-64 Aircrane helicopter, which is used in fire suppression and other heavy-lift operations. The company's stock trades on the NASDAQ market. The company was known as Erickson Air-Crane Incorporated until 2014. Erickson's main facility is located in the Southern Oregon community of Central Point.

Quick facts about Erickson Incorporated

Founded Central Point, Oregon, United States (1971 (1971))
Headquarters Portland, Oregon, United States of America
Key people Jeff Roberts, CEO, President and Director
Products Helicopter manufacturer and operator
Revenue US$ 297.5 million (2015)

Net Promoter Score for Top Brands compared with Erickson Incorporated

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Capital Goods / Aerospace is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Erickson Incorporated sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Erickson Incorporated with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Erickson Incorporated

We have estimated the Net Promoter Score of Erickson Incorporated based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.