Epson Net Promoter Score 2019 Benchmarks

Last known Net Promoter Score is

51

Seiko Epson Corporation, or simply Epson, is a Japanese electronics company and one of the world's largest manufacturers of computer printers, and information and imaging related equipment. Headquartered in Suwa, Nagano, Japan, the company has numerous subsidiaries worldwide and manufactures inkjet, dot matrix and laser printers, scanners, desktop computers, business, multimedia and home theatre projectors, large home theatre televisions, robots and industrial automation equipment, point of sale docket printers and cash registers, laptops, integrated circuits, LCD components and other associated electronic components. It is one of three core companies of the Seiko Group, a name traditionally known for manufacturing Seiko timepieces since its founding.

Quick facts about Epson

Products

Information-related equipment, Electronic devices, Precision products

Founded

1942; 75 years ago (1942) (as Daiwa Kogyo, Ltd.) Suwa, Nagano, Japan

Headquarters

Suwa, Nagano, Japan (Officially registered in Shinjuku, Tokyo)

Key people

Seiji Hanaoka (Chairman) Minoru Usui (President)

Revenue

¥1.092 trillion (2015) US$9.7 billion

Technology / Hardware companies with similar Net Promoter Score

Company Score
Epson 51
HP Outsourcing 52
Intel 52
Canon 48
Varian Medical Systems 55
Peak 10 67
Palo Alto Networks 68
Asus (Routers) 72
ADAR IT 75
Nimble Storage 85

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Epson's NPS of 51 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Hardware is 65.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Epson sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Epson with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Epson

Company Industry Score
Wharton School of Business Education 51
Puralator Logistics / Other 51
Epson Technology / Hardware 51
GoPro Consumer Brands / Electronics 51
Tiffany & Co. Consumer Brands / Retail/E-tail 51
Splunk (SPLK) Technology / Software 50
U.S. Auto Parts Network (PRTS) Manufacturing 50
Walt Disney Consumer Brands / Retail/E-tail 50
Hockingstuart Other 50
The Royal Bank of Scotland International Financial Services / Banking 50

Net Promoter Score benchmark sources

Score Date Source
51 2015-07-23 http://www.pcmag.com/article2/0,2817,2488074,00.asp

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