Enerplus Corporation is one of Canada’s largest independent oil and gas producers.
Enerplus Corp., was established in 1986 and holds oil and natural gas property interest in the United States and in western Canada, in the provinces of Alberta, British Columbia and Saskatchewan. The company is based out of Calgary, Alberta and is currently under the leadership of Chief Executive Officer, Ian C. Dundas.
Enerplus Corporation trades on both the Toronto Stock Exchange.
Enerplus was the first Canadian royalty trust. Enerplus Corporation converted from Enerplus Resources Fund to a corporate entity on January 1, 2011, after receiving approval by 98.5% of unitholders.
|Industry||Oil & Gas Drilling & Exploration|
|Headquarters||Calgary, Alberta, Canada|
|Traded as||TSX: ERF NYSE: ERF|
|Key people||Ian Dundas (CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oil & Gas Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Enerplus Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Enerplus Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Enerplus Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.