The energy sector of Ohio consists of thousands of companies and cities representing the oil, natural gas, coal, solar, wind energy, fuel cell, biofuel, geothermal, hydroelectric, and other related industries. Oil and natural gas accounts for $3.1 billion annually in sales while ethanol generates $750 million. The state is #2 nationally in solar manufacturing as Toledo is considered a national solar hub, nicknamed "Solar Valley". It is recognized internationally as the "Fuel Cell Corridor", and Hamilton is poised to become the biggest municipal provider of renewable energy in the Midwest, and one of the largest in the country, with over 70%. In 2008, the state led the country in alternative energy manufacturing according to Site Selection Magazine, while the natural gas industry has experienced growth due to the Great Shale Gas Rush.
Several notable energy companies are headquartered in Ohio, including American Electric Power, Columbia Gas of Ohio, DPL Inc., Marathon Petroleum Company, American Municipal Power, Inc., Cliffs Natural Resources, Murray Energy, FirstEnergy, Oxford Resource Partners LP, AB Resources, American Hydrogen Corporation, and IGS Energy. Rolls-Royce North America's Energy Systems Inc., a subsidiary of United Kingdom-based Rolls-Royce plc, is headquartered in Mt. Vernon, specializing in gas compression, power generation, and pipeline technologies. Ultra Premium Oilfield Services and V&M Star Steel operate steel production facilities in the state, which cater to energy exploration.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Building Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Energy Focus, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Energy Focus, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Dish||Telecommunications / Cable/TV service||1|
|Accenture Consulting||Technology / Other||1|
|ESPN||Consumer Brands / Entertainment||2|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of Energy Focus, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.