Estimated Net Promoter Score is
John R Charman is an English businessman, who has made his career in insurance. He is currently CEO and chairman at Bermuda based Endurance Specialty Insurance Ltd.
Nicknamed "King of the London Insurance Market", Charman was described as "famously strong-willed and opinionated" by the Financial Times. Charman is ranked in the top 100 people in the global finance industry; inside the top ten richest people in the City of London; and 321st overall in the 2004 Sunday Times Rich List.
In August 2006 in what is believed to be the largest sum awarded to an English wife in a contested case, Charman was ordered to pay his ex-wife by the High Court of Justice a sum of £48 million. It beat the £30 million awarded to WPP Group chief executive Martin Sorrell's ex-wife in 2005 after their 32-year marriage ended in divorce.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Property-Casualty Insurers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Endurance Specialty Holdings Ltd sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Endurance Specialty Holdings Ltd with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Endurance Specialty Holdings Ltd based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.