The Emerson Electric Company is an American multinational corporation headquartered in Ferguson, Missouri, United States. This Fortune 500 company manufactures products and provides engineering services for a wide range of industrial, commercial, and consumer markets. Emerson has approximately 111,000 employees and 205 manufacturing locations worldwide.
|Products||Process control systems Climate technologies Power technologies Industrial automation Electric motors Storage systems Network power Professional tools|
|Traded as||NYSE: EMR S&P 100 component S&P 500 component|
|Predecessor||Emerson Electric Manufacturing Co.|
|Key people||David N. Farr (Chairman & CEO)|
|Founded||1890; 127 years ago (1890)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Electronics, Electrical Equip. is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Emerson Electric sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Emerson Electric with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Emerson Electric based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.