Dell EMC is an American multinational corporation headquartered in Hopkinton, Massachusetts, United States. Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and analyze data. Dell EMC's target markets include large companies and small- and medium-sized businesses across various vertical markets. The stock was added to the New York Stock Exchange on April 6, 1986, and was also listed on the S&P 500 index.
EMC had over 70,000 employees and was the world’s largest provider of data-storage systems by market share, competing against NetApp, IBM, Hewlett Packard Enterprise, and Hitachi Data Systems. Joseph M. Tucci had served as EMC's chief executive since January 2001 and chairman of the board of directors since January 2006; he joined the company in 2000 as president and chief operating officer. Tucci was also chairman of the board of VMware Corporation and chairman of the board of Pivotal Software, which are partially owned by EMC. On October 12, 2015, Dell Inc. announced that it would acquire EMC in a cash-and-stock deal valued at $67 billion—the largest-ever acquisition in the technology industry. The merger closed on September 7, 2016. EMC has been renamed to Dell EMC as a result of the merger.The derivation of the former name EMC is Egan, Marino, Connolly & Curley. The second C implied in the former EMC2 logo refers to "Corporation".
|Key people||David Goulden (President, Infrastructure Solutions Group, Dell EMC)|
|Headquarters||Hopkinton, Massachusetts, United States|
|Founded||1979; 38 years ago (1979)|
|Founders||Richard Egan Roger Marino|
|Traded as||NYSE: EMC (1986–2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Computer Peripherals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If EMC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of EMC with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of EMC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.