Eldorado Gold Corporation Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-10

Eldorado Gold Corporation is a Canadian mid-cap gold mining company. It has assets in Turkey, Greece, Romania, Brazil and Serbia. Eldorado's activities involve all facets of mining, including exploration, development, production and reclamation.

With headquarters in Vancouver, Eldorado's 14 offices and operations employ over 4,600 people worldwide. The company operates as a decentralized business unit with the majority of employees and management being nationals of the country where offices are located.

Eldorado has over 20 years of experience in building and operating mines globally. The company is dedicated to responsible operations, the highest safety and environmental standards and working with stakeholders to enhance the communities where it operates.

Eldorado is publicly traded on the Toronto Stock Exchange.

Quick facts about Eldorado Gold Corporation

Key people

Paul N. Wright (President & CEO) Paul Skayman (COO) Fabiana Chubbs (CFO) Dawn Moss (EVP Administration)

Founded

1992 but amalgamated as Eldorado Gold Corporation in 1996

Subsidiaries

Tuprag www.tuprag.com.tr Hellas Gold www.hellas-gold.com

Number of locations

Brazil, Greece, Romania, Serbia, Turkey

Headquarters

Vancouver, British Columbia, Canada

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Eldorado Gold Corporation's estimated NPS of -10 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Precious Metals is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Eldorado Gold Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Eldorado Gold Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Eldorado Gold Corporation

Company Industry Score
marks & spencer Consumer Brands / Grocery -10
Golomt Bank Financial Services / Banking -11
Ziggo Telecommunications / Other -11
Amazon Prime Consumer Brands / Entertainment -11
Wells Fargo & Company Financial Services / Banking -12
US Airways Travel and Hospitality / Airlines -8
Tesco Consumer Brands / Grocery -8
McDonald's Consumer Brands / Fast Food -8
UPC Telecommunications / Other -13
ITV Telecommunications / Cable/TV service -13

We have estimated the Net Promoter Score of Eldorado Gold Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.