Edgewater Technology, Inc. logo Edgewater Technology, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

11

Edgewater is a Massachusetts-based, publicly traded business and IT consulting firm with an international reach. The company has approx. 400 employees. Edgewater was ranked 89th in the Top Performing Public Companies in Massachusetts in 2013 by The Boston Globe’s Annual Globe 100.

Quick facts about Edgewater Technology, Inc.

Key people Shirley Singleton, President and CEO Dave Clancey, EVP Timothy Oakes, CFO Robin Ranzal, President, Edgewater Ranzal Russell Smith, SVP, Edgewater Fullscope Kristin Zaepfel, VP of Human Resources
Products Business Advisory and Technical Services, Business Intelligence, EPM, ERP, CRM, and Big Data Services
Industry Manufacturing, Insurance, Healthcare, Hospitality, Oil and Gas, Retail, Financial Services
Headquarters Wakefield, Massachusetts, United States
Website www.edgewater.com

Net Promoter Score for Top Brands compared with Edgewater Technology, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Programming, Data Processing is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Edgewater Technology, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Edgewater Technology, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Edgewater Technology, Inc.

We have estimated the Net Promoter Score of Edgewater Technology, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.