EchoStar Corporation is a premier global provider of satellite communication solutions through its Hughes Network Systems and EchoStar Satellite Services business segments. It is the owner and operator of the satellite fleet for closely affiliated DISH.
Prior to the complete of a transaction with DISH on March 1, 2017, the company also designed and manufactured set-top boxes for DISH, Bell TV in Canada, and to receive the Freeview broadcasts in the United Kingdom. It also owned Sling Media, which designs and builds the Slingbox TV streaming device. Prior to 2008, it operated the Dish Network service brand, which was spun off as DISH on January 1, 2008.
|Key people||Charlie Ergen (Chairman) Michael Dugan (CEO)|
|Headquarters||Englewood, Colorado, U.S.|
|Revenue||US$3.056 billion (2016)|
|Operating income||US$364.4 million (2016)|
|Net income||US$179.9 million (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Network and Other Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If EchoStar sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of EchoStar with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Telfort||Telecommunications / Wireless Carrier||-3|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|CIGNA||Insurance / Health and Life Insurance||-1|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Ocado||Consumer Brands / Grocery||-4|
|Time Warner||Telecommunications / Cable/TV service||-5|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
We have estimated the Net Promoter Score of EchoStar based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.