Eaton Corporation Plc is a multinational power management company with 2016 sales of $19.7 billion, founded in the United States with corporate headquarters in Dublin, Ireland. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries.
|Divisions||Electrical Sector Industrial Sector - Aerospace - Hydraulics - Filtration - Vehicle|
|Headquarters||Corporate Headquarters - Eaton House 30 Pembroke Road Dublin 4 Ireland|
|Key people||Craig Arnold (Chairman, President & CEO)|
|Founder||Joseph Oriel Eaton II Viggo Torbensen|
|Traded as||NYSE: ETN S&P 500 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Industrial Machinery / Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Eaton Corporation, PLC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Eaton Corporation, PLC with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Eaton Corporation, PLC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.