Eastman Chemical Company is an American Fortune 500 company, is a global specialty chemical company that produces a broad range of advanced materials, chemicals and fibers for everyday purposes. Founded in 1920 and based in Kingsport, Tennessee, the company now has more than 40 manufacturing sites worldwide and employs approximately 15,000 people.
Eastman Chemical was spun off from parent Eastman Kodak in 1994 and had 2014 sales revenue of approximately $9.6 billion.
|Traded as||NYSE: EMN S&P 500 Component|
|Headquarters||Kingsport, Tennessee, U.S.|
|Products||Chemicals Fibers Plastics|
|Total assets||US$ 15.611 billion (2015)|
|Operating income||US$ 1.384 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Eastman Chemical sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Eastman Chemical with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Eastman Chemical based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.