Darrell W. Crate is an American investor, private equity manager, and philanthropist. He served as the chief financial officer of Affiliated Managers Group. He is currently a managing principal of Easterly Capital, a private equity firm in Beverly, Massachusetts he founded in 2009.
A native of New York City, Crate attended Bates College in Lewiston, Maine before attending Columbia Business School in New York City. After his career as an investment banker at Chase Manhattan Bank, he was hired as the managing director of Financial Institutions Group based in London. He was soon after asked to join Affiliated Managers Group as its chief financial officer–a position he held from 1998 until 2011.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Building Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Easterly Acquisition Corp. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Easterly Acquisition Corp. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|U.S. Bank||Financial Services / Banking||3|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|ESPN||Consumer Brands / Entertainment||2|
|Discovery Channel||Consumer Brands / Entertainment||4|
|Super 8||Travel and Hospitality / Hotels||4|
|Fifth Third Bank||Financial Services / Banking||1|
|Cleeng||Technology / Software||1|
|Accenture Consulting||Technology / Other||1|
We have estimated the Net Promoter Score of Easterly Acquisition Corp. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.