Dynegy Inc. is an electric company based in Houston, Texas, in the United States. It owns and operates a number of power stations in the U.S., all of which are natural gas-fueled or coal-fueled. The company is located at 601 Travis Street in Downtown Houston. The company was founded in 1984 as Natural Gas Clearinghouse. It was originally an energy brokerage, buying and selling natural gas supplies. It changed its name to NGC Corporation in 1995 after entering the electrical power generation business.
The company adopted the name Dynegy in 1998. It attempted to buy the Enron energy trading firm in 2001, but disengaged from the proposed acquisition due to the scandal at Enron. Dynegy nearly went bankrupt in 2002, and several executives were eventually convicted of financial fraud and mismanagement. Dynegy exited the energy trading business in 2002 and the natural gas supply business in 2005, focusing its efforts on electrical generation. The company has one major subsidiary, Dynegy Holdings. It also has three operating subsidiaries: GasCo, CoalCo, and the "stub group" .
|Key people||Thomas W. Elward, interim chairman; Robert C. Flexon, interim chief executive officer; Kevin Howell, executive vice president and chief operating officer; Clint Freeland, executive vice president and chief financial officer|
|Number of employees||1,262 (as of December 31, 2011; 274 at corporate headquarters and 988 at facilities)|
|Products||Natural Gas (discontinued after 2005); Electricity generation|
|Industry||Energy (Electrical power industry)|
|Headquarters||Houston, Texas, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Dynegy sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Dynegy with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Dynegy based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.