E. I. du Pont de Nemours and Company, commonly referred to as DuPont, is an American conglomerate that was founded in July 1802 as a gunpowder mill by French-American chemist and industrialist Éleuthère Irénée du Pont.
In the 20th century, DuPont developed many polymers such as Vespel, neoprene, nylon, Corian, Teflon, Mylar, Kapton, Kevlar, Zemdrain, M5 fiber, Nomex, Tyvek, Sorona, Corfam, and Lycra. DuPont developed Freon for the refrigerant industry, and later more environmentally friendly refrigerants. It also developed synthetic pigments and paints including ChromaFlair.
In 2014, DuPont was the world's fourth largest chemical company based on market capitalization and eighth based on revenue. Its stock price is a component of the Dow Jones Industrial Average.
|Products||Products list Corian Kalrez Kapton Kevlar Mylar Nomex Nylon Orlon Rayon Sorona Tedlar Tyvek Vespel Zodiaq Zytel|
|Subsidiaries||Subsidiaries list DuPont Chemical & Energy Operations DuPont Pioneer Danisco Solae DuPont Danisco|
|Traded as||NYSE: DD DJIA Component S&P 100 Component S&P 500 Component|
|Headquarters||Wilmington, Delaware, United States|
|Key people||Edward D. Breen (Chair & CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If DuPont sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of DuPont with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of DuPont based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.