Ducommun Incorporated is a manufacturing company that supplies products, engineering, and support services to the global aerospace and defense industry. It manufactures structural and electronic components and subassemblies for a wide variety of commercial, military, and space aircraft, notably for the Boeing 737 NG and 777 airliners, the C-17 heavy lift cargo jet, the Apache, Chinook, and Blackhawk helicopters, and the Space Shuttle. It also provides engineering and program management services to the United States military, Homeland Security, NASA, and other government agencies.
The company’s revenues were expected to be about $400 million in 2008; it employed about 2,000 people in facilities located in California, Alabama, Arizona, Colorado, Kansas, Mississippi, Missouri, and New York. The Company’s corporate offices are in Carson, California.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Military / Government / Technical is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ducommun Incorporated sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ducommun Incorporated with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Ducommun Incorporated based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.