DST Systems, Inc., commonly referred to as DST, is an American provider of advisory, technology and operations outsourcing to the financial and healthcare industries, with more than 13,000 employees worldwide. DST was founded in February 1969 as Data·Sys·Tance, a subsidiary of Kansas City Southern Industries and is headquartered in Kansas City, Missouri.
DST provides business services in two main areas:
|Products||Banking, Insurance, Wealth management, Healthcare|
|Key people||Stephen C. Hooley, Chairman/CEO/President|
|Revenue||$ 2.825 billion U.S. dollars (2015-12)|
|Traded as||NYSE: DST S&P 400 Component|
|Headquarters||Kansas City, Missouri|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Data Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If DST Systems sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of DST Systems with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|marks & spencer||Consumer Brands / Grocery||-10|
We have estimated the Net Promoter Score of DST Systems based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.