DreamHost is a Los Angeles-based web hosting provider and domain name registrar. It is the web hosting and cloud computing business owned by New Dream Network, LLC, founded in 1996 by Dallas Bethune, Josh Jones, Michael Rodriguez and Sage Weil, undergraduate students at Harvey Mudd College in Claremont, California, and registered in 1997 by Michael Rodriguez. DreamHost began hosting customers' sites in 1997. In May 2012, DreamHost spun off Inktank. Inktank is a professional services and support company for the open source Ceph file system. In November 2014, DreamHost spun off Akanda, an open source network virtualization project.
| Industry | Web hosting service, Cloud computing service, Cloud storage service, Domain name registrar |
|---|---|
| Key people | Dallas Bethune, Josh Jones, Michael Rodriguez, Sage Weil, Mika Epstein |
| Founded | April 10, 1996; 21 years ago (1996-04-10) Claremont, California, U.S. |
| Headquarters | Los Angeles, California, U.S. |
| Products | Web and cloud services |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Other is 34.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If DreamHost sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of DreamHost with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Score | Date | Source |
|---|---|---|
|
81
|
2015-12-09 | http://www.pcmag.com/article2/0,2817,2496279,00.asp |
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.