Estimated Net Promoter Score is
Dover Downs Gaming & Entertainment track and NASCAR events on a 1 mile concrete surface. The NASCAR track is now known as Dover International Speedway, and the Dover Downs name is used for horse racing events. The owner of the facility, Dover Downs, is headquartered within the facility housing both tracks.
Dover Downs Hotel & Casino features dining, accommodations and conference space. Primary features of Dover Downs Hotel & Casino include a hotel, dining options, over 2,700 slot machines, 40 table games, and the Rollins Center, an 18,000-square-foot multipurpose ballroom which features entertainment as well as hosting business conferences, conventions and banquets. Steelman Partners was the original architects and interior designers in 1995.
Opened in autumn 2007, the expanded hotel added 268 additional rooms, including 52 suites, and 11 spa suites for a total of 500 hotel rooms. This makes Dover Downs Hotel & Casino the largest hotel in Delaware. The hotel features a 6,000-square-foot spa, Toppers Spa/Salon, which opened December 29, 2007.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Services-Misc. Amusement & Recreation is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Dover Downs Gaming & Entertainment Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Dover Downs Gaming & Entertainment Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Dover Downs Gaming & Entertainment Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.