Dover Downs Gaming & Entertainment Inc Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

14

Dover Downs Gaming & Entertainment track and NASCAR events on a 1 mile concrete surface. The NASCAR track is now known as Dover International Speedway, and the Dover Downs name is used for horse racing events. The owner of the facility, Dover Downs, is headquartered within the facility housing both tracks.

Dover Downs Hotel & Casino features dining, accommodations and conference space. Primary features of Dover Downs Hotel & Casino include a hotel, dining options, over 2,700 slot machines, 40 table games, and the Rollins Center, an 18,000-square-foot multipurpose ballroom which features entertainment as well as hosting business conferences, conventions and banquets. Steelman Partners was the original architects and interior designers in 1995.

Opened in autumn 2007, the expanded hotel added 268 additional rooms, including 52 suites, and 11 spa suites for a total of 500 hotel rooms. This makes Dover Downs Hotel & Casino the largest hotel in Delaware. The hotel features a 6,000-square-foot spa, Toppers Spa/Salon, which opened December 29, 2007.

Quick facts about Dover Downs Gaming & Entertainment Inc

Location

1131 North DuPont Highway Dover, Delaware

Owned by

Dover Downs Gaming & Entertainment

Race type

Harness racing

Date opened

1969

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Dover Downs Gaming & Entertainment Inc's estimated NPS of 14 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Services-Misc. Amusement & Recreation is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Dover Downs Gaming & Entertainment Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Dover Downs Gaming & Entertainment Inc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Dover Downs Gaming & Entertainment Inc

Company Industry Score
KFC Consumer Brands / Fast Food 14
Liberty Mutual Insurance / Health and Life Insurance 14
Lidl Consumer Brands / Grocery 14
Netflix Consumer Brands / Entertainment 13
FlexiGroup Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
PNC Banks Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
MTV Consumer Brands / Entertainment 12
DirecTV Telecommunications / Cable/TV service 12

We have estimated the Net Promoter Score of Dover Downs Gaming & Entertainment Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.