Dover Corporation is an American conglomerate manufacturer of industrial products. Founded in 1955 in New York City, Dover is now based in Downers Grove, Illinois, and employs more than 26,000 people worldwide. Dover's business is divided into four segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Each segment holds operating companies that are run like independent companies. Dover is a constituent of the S&P 500 index and trades on the New York Stock Exchange under "DOV". Dover is ranked 346th on the Fortune 500.
|Key people||Robert W. Cremin (Chairman of the Board) Robert A. Livingston (President), (CEO) & (Director)|
|Total assets||US$ 9,090.385 million (2014) US$ 10,855.181 million (2013)|
|Revenue||US$ 7,752.728 million (2014) US$ 7,155.096 million (2013)|
|Operating income||US$ 1,215.484 million (2014) US$ 1,045.986 million (2013)|
|Total equity||US$ 3,700.725 million (2014) US$ 5,377.396 million (2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Industrial Machinery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Dover sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Dover with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Dover based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.