Diversified Restaurant Holdings (BAGR) Net Promoter Score 2018 Benchmarks

Last known Net Promoter Score is

55

Metro AG, otherwise known as Metro Group, is a German global diversified retail and wholesale/cash and carry group based in Düsseldorf. It was established in 1964 by Ernst Schmidt and Wilhelm Schmidt-Ruthenbeck As of 2010, it was the fourth-largest retailer in the world measured by revenues.

Quick facts about Diversified Restaurant Holdings (BAGR)

Products Cash & Carry/warehouse club, department store, electronics specialty, hypermarket/supercenter/superstore, other specialty
Key people Olaf Koch (CEO) Franz Haniel (Chairman of supervisory board)
Divisions Metro Cash and Carry real,- Media Markt & Saturn
Founded 1964; Metro AG formed in 1996AD
Revenue €58.417 billion (2015/16)

Net Promoter Score for Top Brands compared with Diversified Restaurant Holdings (BAGR)

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Travel and Hospitality / Other is 51.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Diversified Restaurant Holdings (BAGR) sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Diversified Restaurant Holdings (BAGR) with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Travel and Hospitality / Other companies with similar Net Promoter Score

Other companies with Net Promoter Score similar to Diversified Restaurant Holdings (BAGR)

Net Promoter Score benchmark sources

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