Digimarc Corporation, a publicly traded technology company and inventor of several patented innovations, provides enterprise software and services for banking, retail, media, entertainment, publishing and several other industries.
Digimarc is perhaps best-known for its digital watermarking technologies, part of a portfolio of more than 1,100 issued and pending patents globally. Digimarc’s solutions enable the reliable, efficient and automatic recognition of objects and many media formats, a technology category known as automatic identification and data capture or “discovery.” Overall, the company promotes the concept of intuitive computing and aspires to make technology instinctively easy to use, and many of its innovations are modeled on aspects of human cognition and sensory perception.
Based on these principles, Digimarc invented Digimarc Barcode, a machine-readable code that is imperceptible – nearly invisible and inaudible – to people. The company also provides Digimarc Discover® software for detecting the information stored in the Digimarc Barcode. The technology can be used with several forms of content, including product packaging and other physical items, printed material including photographic images, and audio.
|Headquarters||9405 SW Gemini Dr, Beaverton, Oregon, United States|
|Revenue||~US$35 million (2013)|
|Key people||Bruce Davis, CEO|
|Traded as||NASDAQ: DMRC|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Digimarc Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Digimarc Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Ocado||Consumer Brands / Grocery||-4|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|US Airways||Travel and Hospitality / Airlines||-8|
We have estimated the Net Promoter Score of Digimarc Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.