Digi International is an American M2M communications and technology company headquartered in Minnetonka, Minnesota. The company was founded in 1985 as DigiBoard and went public as Digi International in 1989. The company initially offered intelligent ISA/PCI boards with multiple asynchronous serial interfaces for PCs. Nowadays, multi-port serial boards are still part of the product line-up, but the company is focusing on embedded and external network communication solutions as well as enterprise-class USB products. The company has a full line of radio modems and embedded modules based on current CDMA and GSM communications platforms.
| Number of locations | United States, Germany, Spain, UK, India, Singapore, China, |
|---|---|
| Headquarters | Minnetonka, Minnesota, United States |
| Traded as | NASDAQ: DGII S&P 600 Component |
| Industry | Computer hardware |
| Website | www.digi.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Digi International Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Digi International Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Digi International Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.