Estimated Net Promoter Score is
Diebold was an American financial self-service, security and services corporation. A part of Diebold Nixdorf since August 2016, the entity is internationally engaged primarily in the sale, manufacture, installation and service of self-service transaction systems, software and related services for global financial and commercial markets. Founded in 1859 in Cincinnati, Ohio as the Diebold Bahmann Safe Company, after becoming incorporated in Ohio in 1876 the company changed its name to Diebold Safe & Lock Company. Currently headquartered in the Akron-Canton area with facilities in nearby Green, in 1921 Diebold sold the world's largest commercial bank vault to Detroit National Bank. Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States. With 2015 revenues of US$2.42 billion, Diebold acquired Germany's Wincor Nixdorf in 2016, integrating it to form Diebold Nixdorf. It is estimated that Diebold Nixdorf controls about 35 percent of the global ATM market.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Miscellaneous / Office Equipment / Supplies / Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Diebold, Incorporated sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Diebold, Incorporated with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
|Time Warner||Telecommunications / Cable/TV service||-5|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Ocado||Consumer Brands / Grocery||-4|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Diebold, Incorporated||Miscellaneous / Office Equipment / Supplies / Services||-2|
|CIGNA||Insurance / Health and Life Insurance||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Chase||Financial Services / Banking||-1|
|Fifth Third Bank||Financial Services / Banking||1|
|Cleeng||Technology / Software||1|
We have estimated the Net Promoter Score of Diebold, Incorporated based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.