Diebold logo Diebold Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


Diebold was an American financial self-service, security and services corporation. A part of Diebold Nixdorf since August 2016, the entity is internationally engaged primarily in the sale, manufacture, installation and service of self-service transaction systems, software and related services for global financial and commercial markets. Founded in 1859 in Cincinnati, Ohio as the Diebold Bahmann Safe Company, after becoming incorporated in Ohio in 1876 the company changed its name to Diebold Safe & Lock Company. Currently headquartered in the Akron-Canton area with facilities in nearby Green, in 1921 Diebold sold the world's largest commercial bank vault to Detroit National Bank. Diebold has since branched into diverse markets, and is currently the largest provider of ATMs in the United States. With 2015 revenues of US$2.42 billion, Diebold acquired Germany's Wincor Nixdorf in 2016, integrating it to form Diebold Nixdorf. It is estimated that Diebold Nixdorf controls about 35 percent of the global ATM market.

Quick facts about Diebold

Products Automated teller machines, banking-industry services and software, drive-through banking equipment, electronic & physical security, safes, vaults
Divisions Diebold North America / Europe, Middle East and Africa / Asia Pacific / Latin America
Founded 1859; 158 years ago (1859) (as Diebold Bahmann Safe Company) Cincinnati, Ohio, U.S.
Subsidiaries Procomp Industria Eletronica S.A., Phoenix Interactive Design, Cryptera
Headquarters Green, Ohio (North Canton mailing address), United States

Net Promoter Score for Top Brands compared with Diebold

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Computers, Office Equipment is 0.

Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Diebold sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Diebold with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Diebold

We have estimated the Net Promoter Score of Diebold based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.