Dentsply Sirona is an American dental equipment maker and dental consumables producer that markets its products in over 120 countries. It is a leader in consumable dental products.
As an equipment maker it designs and manufactures laboratory and specialty products relating to dental supplies. With regards to consumable products it specializes in anesthetics, plaque and gum disease prevention and tooth polishers; It also designs and constructs artificial teeth. Because of the income disparity between wealthy and developing nations the variety of products in demand differs from region to region, Canada.
Markets outside the United States are becoming increasingly important: they accounted for 67% of Dentsply revenue in 2013 steady with 2012 but up from 66% and 63% the previous two years. For 2012 acquisitions contributed all of the growth in sales. 88% of net sales were in dental products, 12% from consumable medical device products.
On February 29, 2016 Dentsply combined with Long Island-based Sirona Dental Systems in a $14.5 billion merger of equals. While both supply dental products, Sirona's business centers on dental equipment in contrast with Dentsply's consumables.
| Founder | Dr. Jacob F. Frantz George H. Whiteley Dean C. Osborne and John R. Sheppard |
|---|---|
| Traded as | NASDAQ: XRAY NASDAQ-100 Component S&P 500 Component |
| Key people | Bret W. Wise Executive Chairman Jeffrey Slovin CEO |
| Headquarters | York, Pennsylvania, United States |
| Products | Anaesthetics Prosthetics |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Medical Products and Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Dentsply International sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Dentsply International with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Dentsply International based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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