The word dentalium or dentalia, as commonly used by Native American artists and anthropologists, refers to tooth shells or tusk shells used in indigenous jewelry, adornment, and commerce in western Canada and the United States. These tusk shells are a kind of seashell, specifically the shells of scaphopod mollusks. The name "dentalium" is based on the scientific name for the genus Dentalium, but because the taxonomy has changed over time, not all of the species used are still placed in that genus; however, all of the species are certainly in the family Dentaliidae.
Dentalium shells were used by Inuit, First Nations, and Native Americans as an international trade item. This usage is found along the western coast of Canada and along the Pacific Ocean coast of the northwest United States extending southward to Southern California. Traditionally, the shells of Antalis pretiosum were harvested from deep waters around the Pacific Northwest coast of North America, especially off the coast of Vancouver Island. Today most dentalium shells in the shell trade are smaller, more brittle, and are harvested from coasts off Asia — i.e. they are shells of Indo-Pacific species of scaphopods.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Healthcare / Hospitals and Care institutions is 75.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If dentalia sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of dentalia with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of dentalia based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.