Delta Holding is a Serbian privately held holding company with headquarters in Belgrade, Serbia. Delta Holding performs a variety of services, such as import-export, real-estate, retail and wholesale. Delta Holding owns a major stake in the Port of Belgrade and employs about 3,400 people, making it one of the largest non-government employers in the country. The founder and president of Delta Holding is Miroslav Mišković. Delta Holding has invested more than 200 million euros in future projects outside Serbia, namely in the Republic of Macedonia and Montenegro.
|Founded||Belgrade, Serbia, Yugoslavia (10 January 1997 (1997-01-10)) First founded 4 February 1991|
|Subsidiaries||Delta Agrar Group Delta Distribution Delta Real Estate Group Delta Sport Group|
|Area served||Serbia Montenegro Macedonia Bosnia and Herzegovina Russia|
|Native name||Делта Холдинг / Delta Holding|
|Key people||Miroslav Mišković (CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Aerospace and Defense is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Delta Tucker Holdings sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Delta Tucker Holdings with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|Tesco||Consumer Brands / Grocery||-8|
|Ocado||Consumer Brands / Grocery||-4|
We have estimated the Net Promoter Score of Delta Tucker Holdings based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.