Dell Technologies is a multinational information technology corporation based in Round Rock, Texas. It was formed as a result of the merger of Dell Inc. and EMC Corporation.
Dell's products include personal computers, servers, smartphones, televisions, computer software, computer and network security, as well as information security services.
|Key people||Michael Dell (Chairman & CEO) Howard D. Elias (President, Global Services & IT) David I. Goulden (President, Infrastructure Solutions Group) Marius Haas (President and Chief Commercial Officer)|
|Founded||September 7, 2016; 7 months ago (2016-09-07) as a merger of EMC Corporation and Dell Inc.|
|Products||Personal computers Servers SAN storage NAS storage Networking Computer software|
|Divisions||Dell Client Solutions Group Dell EMC Infrastructure Solutions Group|
|Number of employees||138,000, including 20,000 employees of VMWare (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Manufacturing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Dell Technologies Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Dell Technologies Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|McDonald's||Consumer Brands / Fast Food||-8|
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|Amazon Prime||Consumer Brands / Entertainment||-11|
|Ziggo||Telecommunications / Other||-11|
|Golomt Bank||Financial Services / Banking||-11|
|Wells Fargo & Company||Financial Services / Banking||-12|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
We have estimated the Net Promoter Score of Dell Technologies Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.