Del Frisco's Restaurant Group is an American steakhouse restaurant chain company which focuses on fine dining steaks. The company was founded in 1981 and became public in 2012. Del Frisco's Restaurant Group currently operates Del Frisco's Double Eagle Steak House, Sullivan's Steakhouse and Del Frisco's Grille with over 32 locations across the United States.
Del Frisco's was ranked 89th on the Forbes American Best Small Companies List in 2013. In 2015, Del Frisco's opened its first steakhouse in Orlando, Florida.
Del Frisco's was ranked as a favorite dining location for Wall Street bankers and traders in 2013, citing strong service as a reason for its popularity.
|Headquarters||920 S. Kimball Ave, Suite 100, Southlake, Texas 76092|
|Key people||Mark S. Mednansky (CEO)|
|Area served||United States|
|Traded as||NASDAQ: DFRG|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Restaurants is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Del Frisco's Restaurant Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Del Frisco's Restaurant Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Del Frisco's Restaurant Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.