De Boer is an international provider of temporary structures, semi-permanent accommodation and long-term rental solutions.
Established in 1924 in Hensbroek, the Netherlands, and currently headquartered in Alkmaar, The Netherlands, De Boer has offices in The Netherlands, Germany, the United Kingdom, Belgium, France, Spain, Dubai and Sweden. De Boer is represented in Qatar, Russia, China and the United States.
Worldwide it employs more than 400 people and during high season another 150 temporary workers are deployed.
NPM Capital, part of SHV Holdings, has been major shareholder since August 2005.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Service Providers (B2B) is 70.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If De Boer Structures sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of De Boer Structures with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of De Boer Structures based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.