Danaos Corporation is a leading international owner of containerships, chartering vessels to many of the world's largest liner companies. Danaos as of June 6, 2013, Danaos has a fleet of 61 container ships aggregating 352,065 TEUs, making it among the largest container ship charter owners in the world.
Danaos charters its containerships to a geographically diverse group of liner companies, including most of the largest ones globally. Such customers include Hyundai Merchant Marine, CMA-CGM, Hanjin Shipping, Yang Ming, Zim Integrated Shipping Services, Mediterranean Shipping Company, Maersk, Simatech Shipping LLC, COSCO, Hapag-Lloyd, Neptune Orient Lines, Norasia Container Lines Ltd and Wan Hai Lines.
The headquarters are located in Piraeus Greece, but there is also a Branch Office in Pusan for Technical Support provided by own Riding Team. Moreover, a substantial part of Danaos chartering operations is carried out through Danaos Hamburg office, while the two offices based in Ukraine, assist Crewing department with the task of globally coordinating manning of Danaos vessels.
|Owner||Dr. John Coustas (61.8%) George Economou (10.4%)|
|Key people||Dr. John Coustas (CEO) Iraklis Prokopakis (COO)|
|Revenue||US$138.6 million (2015)|
|Total assets||US$3.788 billion (2015)|
|Total equity||US$830.2 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Marine Transportation is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Danaos Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Danaos Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Danaos Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.