CyrusOne is an American public corporation that owns, operates, and develops enterprise-class, carrier-neutral data centers. CyrusOne is headquartered in Carrollton, Texas and operates 33 data centers across the United States, in the United Kingdom, and in Singapore. Their first data center was based in Houston in 2001.
Cincinnati Bell acquired CyrusOne in 2010 and then spun it out in 2013. As of December 31, 2015 Cincinnati Bell Inc. owned approximately 9.5% of CyrusOne through its interest in the outstanding shares of common stock of CyrusOne Inc.
CyrusOne serves customers in a range of industries, including energy, oil and gas, medical, technology, finance and consumer goods and services. The company's customers include 173 of the Fortune 1000 companies and nine of the Fortune 20.
In April 2015, CyrusOne announced its acquisition of Cervalis, expanding the company's footprint into the Northeast.
In March 2016, CyrusOne announced its acquisition of the Aurora, IL data center of CME Group.
|Headquarters||Carrollton, Texas, United States|
|Traded as||NASDAQ: CONE S&P 400 Component|
|Revenue||US$399.3 million (2015)|
|Key people||Gary Wojtaszek (CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CyrusOne Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CyrusOne Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CyrusOne Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.