CVR Partners LP is a public traded company, based in Sugar Land, Texas, that manufactures and provides nitrogen fertilizer products. It is a subsidiary of Coffeyville Resources, which is owned by CVR Energy Inc. The company was formed by CVR Energy to operates its nitrogen fertilizer business. CVR Energy, Inc. was listed as a 2012 Fortune 500 company with NO.5 ranking in Houston Chronicle.
|Headquarters||Sugar Land, Texas, United States|
|Revenue||$289 million (As of 2016)|
|Traded as||NYSE: UAN|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Agricultural Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CVR Partners, LP sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CVR Partners, LP with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CVR Partners, LP based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.