CSS Industries, Inc. was founded in 1923, as City Stores Company. Its headquarters is at 1845 Walnut Street, Philadelphia, Pennsylvania with showrooms in New York City, Memphis, Tennessee, Minneapolis, Minnesota, and Hong Kong. The company designs, manufactures, and distributes seasonal and everyday greeting cards and novelties.
|Subsidiaries||Paper Magic Group, Inc. (Paper Magic), BOC Design Group (consisting of Berwick Offray LLC (Berwick Offray) and Cleo Inc (Cleo)) and C.R. Gibson|
|Key people||Jack Farber (Chairman of the Board) Christopher J. Munyan (President) & (CEO)|
|Founded||1923 (as City Stores Company)|
|Products||Greeting cards and novelties|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Consumer: Greeting Cards is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CSS Industries, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CSS Industries, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CSS Industries, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.