CSRA Inc. provides information technology services to U.S. government clients in national security, civil government, and health care and public health. Its largest market, national security, includes the Department of Defense, Homeland Security, U.S. Army, U.S. Air Force, and intelligence agencies.
CSRA was formed through a merger of CSC's North American Public Sector business and SRA International on November 30, 2015, and the company began trading on the New York Stock Exchange under the stock symbol CSRA. The company is headquartered in Falls Church, Virginia, and has offices in multiple states.
|Headquarters||Falls Church, Virginia (Fairfax mailing address) United States|
|Key people||Lawrence B. Prior III, President and CEO|
|Industry||Technology and Strategic Consulting|
|Traded as||NYSE: CSRA S&P 500 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CSRA Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CSRA Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CSRA Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.