Crystal Rock Holdings, Inc is an American company providing home and office refreshment products. The company is based in Watertown, Connecticut, and specializes in bottled water, water coolers, coffee, and other hot beverage related products used around the office. Crystal Rock operates through its subsidiary Crystal Rock LLC throughout the Northeast in the United States. With 16 company acquisitions, Crystal Rock received more than 18,000 customers and about $10.7M in annual sales.
|Products||Vermont Pure and Vermont Pure bottled water, Cool Beans coffee, and other home and office refreshment products|
|Industry||Wholesale-groceries & Related products|
|Key people||Peter Baker (President and CEO)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Non-Durables / Food Distributors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Crystal Rock Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Crystal Rock Holdings, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Crystal Rock Holdings, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.