CREA MAS PERU Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is


CREA MAS PERU's Net Promoter Score is based on responses to a single question, typically on a scale from 0 to 10:

"How likely are you to recommend CREA MAS PERU to a friend or colleague?

CREA MAS PERU's promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.

Responses of 7 and 8 are labeled passives, and their behavior falls in the middle of promoters and detractors.

The Net Promoter Score of CREA MAS PERU is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.

Education companies with similar Net Promoter Score

Company Score
Wharton School of Business 51
Language Stars 61
Duke's Fuqua School of Business 67
Harvard business school 41
Ambassadors Group 74
National Research University Higher School of Economics 30

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is CREA MAS PERU's estimated NPS of 55 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Education is 54.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If CREA MAS PERU sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of CREA MAS PERU with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

What is Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.

We have founded in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues. is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to CREA MAS PERU

Company Industry Score
Diversified Restaurant Holdings (BAGR) Travel and Hospitality / Other 55
Varian Medical Systems Technology / Hardware 55
Panopto Technology / Software 54
John Deere Manufacturing 54
Air Malta Travel and Hospitality / Airlines 54
FireEye Technology / Software 54
Macquarie Telecom Technology / Other 56
Brother Consumer Brands / Retail/E-tail 53
Tradeshift Technology / Software 53
Spar Consumer Brands / Grocery 57

We have estimated the Net Promoter Score of CREA MAS PERU based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.