Cray Inc logo Cray Inc Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

16

Cray Inc. is an American supercomputer manufacturer headquartered in Seattle, Washington. It also manufactures systems for data storage and analytics. Several Cray supercomputer systems are listed in the TOP500, which ranks the most powerful supercomputers in the world. The number of Cray systems on the list varies from year to year.

Cray manufactures its products in Chippewa Falls, Wisconsin, where its founder, Seymour Cray, was born and raised. The company also has offices in St. Paul, Minnesota, and numerous other sales, service, engineering, and R&D locations around the world.

The company's predecessor, Cray Research, Inc., in 1989, which went bankrupt in 1995, while Cray Research was bought by SGI the next year. Cray Inc. was formed in 2000 when Tera Computer Company purchased the Cray Research Inc. business from SGI and adopted the name of its acquisition.

Quick facts about Cray Inc

Founded 1972; 45 years ago (1972) as Cray Research, Inc. (Current corporate entity founded in 1987; 30 years ago (1987) as Tera Computer Company.)
Total assets US$ 694.2 million (2015) US$ 651.4 million (2014) US$ 603.366 million (2013) US$ 510.314 million (2012)
Headquarters Seattle, Washington United States
Traded as NASDAQ: CRAY S&P 600 Component
Revenue US$ 724.7 million (2015)

Net Promoter Score for Top Brands compared with Cray Inc

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Manufacturing is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Cray Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Cray Inc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to Cray Inc

We have estimated the Net Promoter Score of Cray Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.