The Crane Company is an American industrial products company based in Stamford, Connecticut. Founded by Richard Teller Crane, it became a holding company with a diverse portfolio. Its business segments are Aerospace & Electronics, Engineered Materials. Industries served by these segments includes: chemical industries, commercial construction, food and beverage, general and commercial aviation, and power generation. The company was one of the leading manufacturers of bathroom fixtures until 1990, when that division was sold off; it now operates as a brand of American Standard Brands.
The company is best known to the consumer public as a large manufacturer of vending machines. Crane Co. has expanded their lineup of snack machines via their acquisitions of Glasco Polyvend Lektrovend, which continue to be marketed as separate brands from Crane Co.'s National line. Crane Co. has also acquired Dixie-Narco from Maytag, adding a full lineup of soda machines to Crane Co.'s portfolio.
|Products||Aerospace & Electronics, Engineered Materials, Merchandising Systems, Fluid Handling, Sensing & Control Systems|
|Key people||Robert S. Evans, Chairman Max Mitchell, President & CEO|
|Headquarters||Stamford, Connecticut, United States|
|Traded as||NYSE: CR S&P 400 Component|
|Founded||Chicago, Illinois (1855)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Industrial Machinery is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Crane sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Crane with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Crane based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.