CPI Aero NYSE MKT: CVU is an aerospace and defense contractor headquartered in Edgewood, New York on Long Island.
CPI was founded in 1980 as Composite Products International Inc by two former executives of Grumman Corporation. It adopted its current name in January 2005, on its 25th anniversary, at the same time it relocated to its current facility which was nearly twice the size of its old location.
CPI manufactures structural aircraft parts for the Department of Defense, primarily for the United States Air Force. It primarily focuses on aircraft that are still in use by DoD, but where the original manufacturer no longer wishes to provide support. Aircraft for which CPI manufactures parts are the C-5 Galaxy, the A-10 Thunderbolt II, the T-38 Talon, and the E-3 Sentry. CPI outsources manufacturing of component parts and performs final assembly at its Edgewood facility.
CPI considers itself a "mini" prime contractor, in that it claims the ability to provide the technical expertise and program management required with larger DoD contracts, but without the sizeable overhead of the larger defense contractors. CPI is classified as a small business, and thus can compete for "set-aside" small business contracts and subcontracts. CPI claims to have a "win rate" of 13%, which it also claims to be well above the industry average of 5%.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Military / Government / Technical is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If CPI Aerostructures, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of CPI Aerostructures, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of CPI Aerostructures, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.