Covenant Transport, Inc. is a truckload carrier headquartered in Chattanooga, Tennessee. The company provides temperature controlled trucking, regional delivery, and longhaul delivery.
It began operations on January 2, 1986, with 25 trucks and 50 trailers. The company now jointly operates over 2,700 trucks and 7,000 trailers with the companies Southern Refrigerated Transport Inc. . The three companies have shared terminals in Chattanooga TN, Hutchins, TX, Pomona, CA, Texarkana, AR, Nashville, TN, and Dalton, GA.
On August 12, 2011, Factory & Steel Transportation, Inc. of Tennessee announced that its van operations would be acquired by Covenant. A letter issued to Fastrans' customers by Mark Paré, Covenant's Senior Vice President of Sales and Marketing, stated that the acquisition would increase the company's access to the Canadian transportation market.
| Founded | Chattanooga, Tennessee (1986) |
|---|---|
| Headquarters | Chattanooga, Tennessee |
| Area served | United States, Canada |
| Website | ctgcompanies.com |
| Industry | Transportation |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation / Trucking Freight / Courier Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Covenant Transportation Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Covenant Transportation Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Covenant Transportation Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.