Covanta Holding Corporation logo Covanta Holding Corporation Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-10

Covanta facilities, also known as waste-to-energy plants, burn approximately 20 million tons of waste from municipalities and businesses, while also generating sufficient electricity to power one million homes. Covanta recycles approximately 500,000 tons of metal each year. Through a large network of treatment and recycling facilities, the firm also provides industrial material management services to companies in various industries.

Quick facts about Covanta Holding Corporation

Industry Renewable Energy/Waste Management
Revenue US$ 1,699.0 million (2016)
Total assets US$ 4,284.0 million (2016)
Operating income US$ 109.0 million (2016)
Total equity US$ 469.0 million (2016)

Net Promoter Score for Top Brands compared with Covanta Holding Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Basic Industries / Electric Utilities: Central is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Covanta Holding Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Covanta Holding Corporation with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Covanta Holding Corporation

We have estimated the Net Promoter Score of Covanta Holding Corporation based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.