Cosan Limited Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

12

Cosan is a public listed company, a Brazilian conglomerate producer of bioethanol, sugar, energy and foods. The company operates in Brazil, Uruguay, Paraguay, Bolivia and United Kingdom.

Quick facts about Cosan Limited

Subsidiaries Raízen Rumo Cosan Lubrificantes Radar Propriedades Comgás
Traded as BM&F Bovespa: CSAN3, CZLT11 NYSE: CZZ
Products Foods Ethanol Fuel Logistics
Key people Marcos Marinho Lutz (CEO)
Net income US$ 307.1 million (2016)

Net Promoter Score for Top Brands compared with Cosan Limited

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Non-Durables / Specialty Foods is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Cosan Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Cosan Limited with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

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Other companies with Net Promoter Score similar to Cosan Limited

We have estimated the Net Promoter Score of Cosan Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.