Estimated Net Promoter Score is
Corvus is a widely distributed genus of medium-sized to large birds in the family Corvidae. The genus includes species commonly known as crows, ravens, rooks and jackdaws; there is no consistent distinction between "crows" and "ravens", and these appellations have been assigned to different species chiefly on the basis of their size, crows generally being smaller than ravens. In Europe, the word "crow" is used to refer to the carrion crow or the hooded crow, while in North America, it is used for the American crow, fish crow, or the northwestern crow.
Ranging in size from the relatively small pigeon-sized jackdaws to the common raven of the Holarctic region and thick-billed raven of the highlands of Ethiopia, the 45 or so members of this genus occur on all temperate continents except South America, and several islands. The crow genus makes up a third of the species in the family Corvidae. The members appear to have evolved in Asia from the corvid stock, which had evolved in Australia. The collective name for a group of crows is a 'flock' or a 'murder'. The genus name is Latin for "raven".
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Major Pharmaceuticals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Corvus Pharmaceuticals, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Corvus Pharmaceuticals, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Dish||Telecommunications / Cable/TV service||1|
|Accenture Consulting||Technology / Other||1|
|ESPN||Consumer Brands / Entertainment||2|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of Corvus Pharmaceuticals, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.