CorVel Corp. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

1

CorVel Corporation is an American provider of healthcare management services and solutions for workers' compensation, auto & liability, group health and disability insurance markets. The company’s target markets include: employers, insurance companies, third party administrators, and state and municipal governments. The company’s services include claims management, bill review, preferred provider networks, utilization management, case management, directed care and Medicare services.

Quick facts about CorVel Corp.

Net income

$28.5 million USD (2016) $28.5 million USD (2015) $34.3 million USD (2014) $26.7 million USD (2013) $26.5 million USD (2012) $24.6 million USD (2011) $26 million USD (2010)

Revenue

$504 million USD (2016) $492 million USD (2015) $478 million USD (2014) $429 million USD (2013) $413 million USD (2012) $380 million USD (2011) $337 million USD (2010)

Key people

V Gordon Clemons: Chairman & CEO Richard Schweppe: Chief Financial Officer Michael Combs: President

Industry

Claims Management and Healthcare Management

Products

Claims Management and Healthcare Management

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is CorVel Corp.'s estimated NPS of 1 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Specialty Insurers is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If CorVel Corp. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of CorVel Corp. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to CorVel Corp.

Company Industry Score
Cleeng Technology / Software 1
Fifth Third Bank Financial Services / Banking 1
Dish Telecommunications / Cable/TV service 1
Accenture Consulting Technology / Other 1
ESPN Consumer Brands / Entertainment 2
Morrisons Consumer Brands / Grocery 2
Mediacom Consumer Brands / Entertainment 2
Chase Financial Services / Banking -1
Vodafone Telecommunications / Wireless Carrier -1
CIGNA Insurance / Health and Life Insurance -1

We have estimated the Net Promoter Score of CorVel Corp. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.